Clearline is proof of pickup: a timestamped, named record of every third-party driver handoff — DoorDash, Uber Eats, Grubhub — captured in 10 seconds at your counter.
Works with DoorDash, Uber Eats, Grubhub, ezCater — same flow for all.
Industry dispute-rate estimate; your numbers may vary.
One price, no tiers, no add-ons. Basic pickup logging is free; the $149 plan is the full proof-of-pickup record service — long-term retention, multi-location, pull-anytime export.
The Founding 100 cohort has closed. New signups pay the same $149/month — without the permanent rate lock Founding Members carry.
14-day free trial — card on file at checkout, first charge only when the trial ends. Cancel anytime before then and you pay nothing.
14 days free with your card on file — $149/month starts automatically when the trial ends. Basic pickup logging stays free forever.
Pickup records retained 2 years on free trial, 7 years while you're paying — longer than the platforms keep them, which is the point. Pull a timestamped, named proof-of-pickup record for any order, anytime.
Yes. You don't release the order until they do. 10 seconds of QR is faster than arguing.
Platform-neutral. You submit through their portal, not us.
None. 14 days free, then $149/month flat. Month-to-month, cancel anytime. Basic pickup logging stays free forever.
1. You sign up. We create a pickup log (Google Sheet) for your store and email you a printable QR kit — a full-sheet sign and a smaller counter-card version. We recommend the full sheet (ideally laminated, since pickup stations get greasy and wet), taped at your pickup station.
2. At every pickup, the driver scans the QR sign at your pickup station and fills out a short form on their phone — 6 quick fields: order ID, platform, driver's name (first name + last initial, same as the platform shows), number of bags, how many drinks — separate drinks only, like in a cup or drink carrier (write 'none' if there are no separate drinks), and any substitutions (optional — leave blank if nothing was substituted). The submission appears on your tablet in real time. Your staff verifies all 6 fields against the platform portal — driver name, order ID, platform, bag count, drink count, and any noted exceptions — then hands over the bag. Takes about 20 seconds.
3. When you need proof — a chargeback, a "never picked up" claim, an audit — you pull the record. Every pickup is a timestamped, named row: who picked up, when, how many bags and drinks. Export any order or your whole history in one click, or email us the order ID and we'll send back the formatted proof-of-pickup record.
No. Clearline Standards is platform-neutral. You submit disputes through each platform's own portal. We never contact platforms on your behalf or use any unofficial API.
Yes. You control the pickup handoff — the scan happens before the order goes out. Drivers are paid per delivery, not per minute, so they want to finish and get to the next ping. 10 seconds of QR is faster than pushing back on an operator. Same reason drivers already show you the order in their app when you ask.
Yes — sealing is part of the standard. A sticker, a staple, a folded-and-taped top, any tamper-evident closure works. Without it, the record is weaker: an open bag leaves "missing items" and "tampered" claims as your word against theirs. If your restaurant doesn't seal today, now is the time to start. No sealing, no service — that's the whole point of a standard.
Cancel anytime from your account — during the trial you pay nothing, after that billing simply stops at the end of your month. If you're in the Founding 100, your $149/mo rate is locked permanently.
Your pickup records live in your own Google Sheet and Drive folder. We auto-purge driver-identifying data (name + initial) after 90 days. See our Privacy Policy for the full detail.
No. We reviewed DoorDash, Uber Eats, Grubhub, and ezCater ToS. Clearline Standards' manual-handoff model — where you submit through the platform's own dispute flow — doesn't use any prohibited automation or scraping.