Every third-party driver pickup, documented in 10 seconds — so you never lose a chargeback again, whether the driver stole it or the customer lied.
Works with DoorDash, Uber Eats, Grubhub, ezCater — same flow for all.
Industry estimates; your numbers may vary.
Post-Founding pricing: $99/month Starter or $199/month Growth (dispute-package building included).
Founding #65 of 100 — 36 spots left.
Founding closes when whichever comes first: the 100th signup, or 2026-07-01. 14-day free trial, no card. Your Founding price is locked for 12 months from signup.
14-day free trial, no card. Add your payment method before day 14 to keep dispute-package building active. Pickup logging stays free forever.
Pickup records retained 2 years on free trial, 7 years while you're paying — longer than the platforms keep them, which is the point. Dispute packages delivered within 24 hours of your forwarded error-charge email.
Yes. You don't release the order until they do. 10 seconds of QR is faster than arguing.
Platform-neutral. You submit through their portal, not us.
None. No card at signup. Month-to-month, cancel anytime. Pickup logging stays free forever; dispute-package building is the paid feature after day 14.
1. You sign up. We create a pickup log (Google Sheet) for your store and email you a printable QR kit — a full-sheet sign and a smaller counter-card version. We recommend the full sheet (ideally laminated, since pickup stations get greasy and wet), taped at your pickup station.
2. At every pickup, the driver scans the QR sign at your pickup station and fills out a short form on their phone — 6 quick fields: order ID, platform, driver's name (first name + last initial, same as the platform shows), number of bags, how many drinks — separate drinks only, like in a cup or drink carrier (write 'none' if there are no separate drinks), and any substitutions (optional — leave blank if nothing was substituted). The submission appears on your tablet in real time. Your staff verifies all 6 fields against the platform portal — driver name, order ID, platform, bag count, drink count, and any noted exceptions — then hands over the bag. Takes about 20 seconds.
3. When a dispute hits — driver theft or a customer "missing items" claim — you email us the order ID. We pull your record, build a dispute PDF, and send it back. You submit it in the platform's merchant portal in two minutes.
No. Clearline Standards is platform-neutral. You submit disputes through each platform's own portal. We never contact platforms on your behalf or use any unofficial API.
Yes. You control the pickup handoff — the scan happens before the order goes out. Drivers are paid per delivery, not per minute, so they want to finish and get to the next ping. 10 seconds of QR is faster than pushing back on an operator. Same reason drivers already show you the order in their app when you ask.
Yes — sealing is part of the standard. A sticker, a staple, a folded-and-taped top, any tamper-evident closure works. Without it, the dispute defense falls apart: an open bag can't be defended against "missing items" or "tampered" claims. If your restaurant doesn't seal today, now is the time to start. No sealing, no service — that's the whole point of a standard.
Cancel anytime from your account. If you're in the Founding 100, your $19/mo price is locked for 12 months — cancel and come back later and you still have your original price.
Your pickup records live in your own Google Sheet and Drive folder. We auto-purge driver-identifying data (name + initial) after 90 days. See our Privacy Policy for the full detail.
No. We reviewed DoorDash, Uber Eats, Grubhub, and ezCater ToS. Clearline Standards' manual-handoff model — where you submit through the platform's own dispute flow — doesn't use any prohibited automation or scraping.